Refund Policy

The short version

We want you to only pay for something you find useful. Your first scan is free, so you can see exactly what IdeaFast produces before paying anything. Plans are a one-time purchase with nothing that renews, so there are no surprise charges to stop. If something genuinely went wrong with a charge, email us — we're reasonable.

Plans

Plans (Explorer, Founder, Builder) are one-time purchases that add a fixed number of scans to your balance. Nothing renews, so there are no billing periods and no cancellation.

• Unused plans are fully refundable within 7 days of purchase.
• Once any scan from a purchase has been used, that purchase is non-refundable — the work (AI calls, data retrieval) has already been performed and billed to us by third-party providers.
• Auto-recharge: if a top-up charged automatically and you had not run a scan against it, email us within 7 days and we'll refund it in full.

Billing errors & technical failures

If we charged you but you didn't receive what you paid for — e.g. a plan that never activated or scans that never landed in your balance — we'll fix the grant or refund you in full, your choice. There's no time limit on genuine billing errors.

What's not eligible

• Purchases where one or more scans have already been run (see above).
• Accounts suspended or terminated for breach of our Terms of Service.
• Chargeback abuse. Please contact us first before disputing a charge with your bank — we resolve almost every issue faster than a chargeback does.

How to request a refund

Email shubham@ideafast.pro from the address on your account with:

• The payment ID (shown on your billing page)
• The reason for the refund — short is fine

We aim to respond within 2 business days. Approved refunds are processed through DodoPayments, our merchant of record, and typically reach your card in 5–10 business days, depending on your bank.

Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer laws of your country. Where those laws give you stronger rights than this policy, those rights apply.

Contact

Questions about a specific charge or this policy? Email shubham@ideafast.pro.